Customer service in rail is paramount, whether it be moving a customer’s goods via rail freight; transporting people within a busy passenger network; or providing a consulting service or advice. The Customer Service award acknowledges the great service provided by a company or individual in Rail.

Eligible companies/individuals for this award must demonstrate:

  • customer service excellence in the performance of a role or in the performance of a project; and
  • leadership or innovation in customer service.

Nominations for 2020 Awards – deadline extended to Friday 26 June 2020

Download Customer Service 2020 – Criteria and Instructions

Download Customer Service 2020 – Nomination Form

Submitting nomination:

  • the nomination filename must include the category title and name of the nominating company
  • supporting material must be attached and clearly marked Attachment 1, Attachment 2  etc.
  • email to

Nominations will close at 5pm Friday 26 June 2020

Further information: contact or 02 6270 4527.

Proudly sponsored in 2020 by: