Customer service in rail is paramount, whether it be moving a customer’s goods via rail freight; transporting people within a busy passenger network; or providing a consulting service or advice. The Customer Service award acknowledges the great service provided by a company or individual in Rail.

Eligible companies/individuals for this award must demonstrate:

  • customer service excellence in the performance of a role or in the performance of a project; and
  • leadership or innovation in customer service.


Selection Criteria and Nomination Form will be available early in 2018.

Submitting nomination:

  • The nomination file name¬†must include the category title and nomination company/individual
  • Supporting material must be attached
  • Email nomination to

Further information: contact Janet Cameron, or 02 6270 4527.

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